Problems with outsourcing

I am now trying to get an outsource clip from my partner, but she hasnt replied back yet. I need a 30 second video from them about uploading and how we live with it. I did not ask for any specific types of video because i understand that they are under a lot of pressure and i did not want to add to any of that myself. I still need to work on finishing off my video but hopefully it will be up soon on the ning.